This article is a quick reference guide to the Knowledge Base articles and additional support resources that cover common reporting issues and topics.

For a list of all available reference guides, see Resource Pages.

1. Product Documentation: Reporting resources ServiceNow Product Documentation provides helpful information about reporting. Check out the links below for the most popular articles.   HR Reports Service Analytics Reports Service Catalog Variable Reports		2. Knowledge: Troubleshooting reporting issues Reporting issues can be caused by a wide variety of factors. For more information and troubleshooting help, check out the articles below. Some links may require you to log in to HI.   Troubleshooting errors in completed reports Troubleshooting a report that fails to run Troubleshooting scheduled report issues Troubleshooting a report that does not execute Troubleshooting reports that take a long time to run
3. Video: Reporting video tutorials For our very popular video tutorials on many common reporting issues, visit these links.   Reporting: How to Verify Schedule Conditions Demystification of Reporting in ServiceNow and Performance Analytics Reporting: Getting Started Reporting: How to Create Reports Reporting: How to Use Report Sources Reporting: How to Access Fields on Extended Tables Reporting: How to Access Related Tables Reporting: Getting Started with Report Management		4. Community: Answers to your reporting questions There are many blogs, discussions, threads, and answers to your reporting questions in the Community. Here are some of the most popular. Some links may require you to log in to the Community.   Granting Access to Reports Visualizing data: the switch from 3D to 2D reports Preserve your ability to view reports shared with you by activating the Report Security plugin Reporting using the map type in Helsinki New Report types in Geneva Reporting on approvals Is it possible to make a report that includes priority changes to problems? Incident report based on what time of day/night Incidents are created What determines visibility of the report definition for users?

5. Known Error: Reporting ServiceNow Known Error articles provide helpful break-fix information regarding Reporting. Check out the links below for product issues and workaround details. Database views do not appear in name choice list in ACLs or in table choice list in Reports Extended dot-walked fields do not display in list report In a report, when using the 'relative' condition in "Add Filter Condition, the field used to input an integer only displays one digit Reports no longer visible after upgrading to Fuji due to security constraints Export to PDF does not include variables Calendar report sorting ascending (so opening on month in the past) if no events are planned in a date equal to today or future Reports are not displaying correctly under the My Reports section in the scenario where the user's username had been changed since they created the report When sharing a report with a group, "Visible to" only displays group "name", regardless of whether another field has "Display" set to 'true' Reports - View/Run, Mouse wheel click (middle button) doesn't opens the report in new tab in CHROME, while it works in IE9 Running a report using a UI language on a table that does not have sys_documentation entry for that language makes the report invisible in report_home When clicking on a published calendar report data, it opens in a new tab rather than the same Issue with "group by" when dot-walking fields selected Unicode characters removed from PDF export (e.g., ஹலோ) Stacked/grouped bar chart display backward from the chart legend When exporting a record to PDF using a Europe/London timezone the header on the report is wrong Calendar reports don't display expected values when using a database view Sort fields get duplicated when changing the selected value Report's Result comes up with Non Sequential Column Numbers in Pivot table When creating a bar chart on sc_req_item with stage in the stack by option the barchart is not displayed Gauges in the tablet interface are not displayed correctly Trend charts when using Oracle display wrong values Modifying sys_report write ACL to return "false" results in 'The element type "td" must be terminated by the matching end-tag "</td>"' Scheduled reports show up in View / Run report list count, but not actually in the list causing the record number to be inaccurate Chart Color definitions don't match the report display when color code begin with #F0 Recent Choices in the table drop-down does not honor ACLs, allowing users without report_on permission to run/create reports on tables Reports where user sys_id is specified in 'User' field are not shown to that user on report_home.do if sys_created_by is not that user Reports list loads very slowly because the sys_metadata table contains too many rows Report Summary "First Level Locations" do not set "Expires" field, causing long-running queries and instance performance degradation Report source Change requests.Open.Emergency needs to be updated Drill-down on Trend chart opens the list wtih invalid filter if the last condition in report filter is 'is one of' and if resulting records have empty values in trend by field Report engine memory consumption can cause node to crash or node performance degradation Multilevel pivot color rules inaccessible for non-admin users - security constraints prevent access to requested page Translation incomplete on trend charts Trend chart displays wrong Opened Totals ACLs with operation report_on prevent reports from being rendered The single byte Japanese character (Katakana) displays in a browser but does not display when exported PDF