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Reporting Resources Page - Support and Troubleshooting
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KB0540923

Reporting Resources Page


11715 Views Last updated : Mar 3, 2025 public Copy Permalink English (Original)
  • English (Original)
  • Japanese
KB Summary by Now Assist

Issue

Product documentation

  • HR Reports
  • Service Analytics Reports
  • Report on service catalog variables

Knowledge and troubleshooting

  • Troubleshooting errors in completed reports
  • Troubleshooting a report that fails to run
  • Troubleshooting scheduled report issues
  • Troubleshooting a report that does not execute
  • Troubleshooting reports that take a long time to run

Videos

  • Demystification of Reporting in ServiceNow and Performance Analytics
  • Getting started with reports
  • Reporting: Creating a report
  • Reporting: How to Use Report Sources
  • Reporting: How to Access Fields on Extended Tables
  • Reporting: How to Access Related Tables
  • Reporting: Getting Started with Report Management

Community content

  • Granting Access to Reports
  • Reporting on approvals
  • Incident report based on what time of day/night Incidents are created

 

Known Errors

  • Reports - View/Run, Mouse wheel click (middle button) doesn't open the report in a new tab in CHROME, while it works in IE9
  • Issue with "group by" when dot-walking fields selected
  • When sharing a report with a group, "Visible to" only displays group "name", regardless of whether another field has "Display" set to 'true'
  • In a report, when using the 'relative' condition in "Add Filter Condition, the field used to input an integer only displays one digit
  • Recent Choices in the table drop-down does not honor ACLs, allowing users without report_on permission to run/create reports on tables
  • Export to PDF does not include variables
  • When clicking on a published calendar report data, it opens in a new tab rather than the same
  • Chart Color definitions don't match the report display when the color code begins with #F0
  • When creating a bar chart on sc_req_item with a stage in the stack by option the barchart is not displayed
  • Drill-down on Trend chart opens the list with invalid filter if the last condition in report filter is 'is one of' and if resulting records have empty values in trend by field

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