When using the Export > PDF context menu on a form, variables are not included in the PDF.

Steps to Reproduce


  1. Go to Service Catalog > Maintain Items.
  2. Go to Create Incident item.
  3. Create a single line text variable.
  4. Name and save the variable.
  5. From the item, click the Try It UI action on the form.
  6. Fill in the text boxes and click Submit.
  7. From the incident, change your view to Default View.
  8. If not on the form, right-click the header and go to Configure > Form Layout and add the Incident Variable Editor.
  9. Once you can see the variables on the form, right-click the header and select Export > PDF.
  10. Note that the variables are not shown.

The reason for this behavior is because variables are created using a UI formatter, and this is a type of element cannot currently be exported to PDF. For more details on formatters, see Create a Formatter in the product documentation.



This is expected behaviour. The PDF export does not support rendering the 'Incident Variable Editor'.
PDF Export can only export Form Sections and Lists.

If the browser on your OS does not require additional software to be installed (i.e. Windows 7-8 with Firefox and IE), in order to pdf/print a form that contains formatter elements:

  1. Select Printer friendly version from the options (cogwheel) menu in the header bar.
  2. Print (or PDF) the form page. 


Related Problem: PRB593090

Seen In

Berlin Patch 6
Calgary Patch 1
Eureka Patch 11
Eureka Patch 13 Hot Fix 5
Eureka Patch 8
Eureka Patch 9
Fuji Patch 10
Fuji Patch 12 Hot Fix 1
Fuji Patch 2 Hot Fix 1
Fuji Patch 3
Geneva Patch 1 Hot Fix 6
Geneva Patch 6
Geneva Patch 6 Hot Fix 2
Geneva Patch 7
Geneva Patch 8 Hot Fix 1
Helsinki Patch 5
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-10-17 18:46:56