This article is a quick reference guide to the Knowledge Base articles and additional support resources that cover common Emergency Response Management application issues and topics.
Emergency Response Management
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Emergency Self-Report
This workflow helps an employee notify his/her employer that he/she is going into quarantine and when he/she can safely return to work. It provides workflow support for both the employer and employee and enables response teams to track employee reporting.
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Emergency Outreach
During a crisis, this workflow leverages the Now Platform® to help companies connect with employees to assess the impact. Employers can reach out by email to provide information and safety measures and request a response to confirm if employees are safe, and where they are located. Employers can also leverage the Now Mobile App to send push notifications to employees via mobile to get a response.
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Emergency Exposure Management
When a company becomes aware that an employee has been diagnosed with an illness, this workflow helps the employer identify other employees who might have been exposed based on the employee’s meeting history and location.
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Emergency Response Operations
To help companies and governments implement critical workflows for emergency response and crisis management as they manage through COVID-19
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Safe Workplace
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Employee Readiness Surveys
The ServiceNow® Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking employees to fill in a survey. Employee Readiness Surveys is an application that you install to use with Emergency Outreach. For information about Emergency Outreach and how surveys are sent via outreach notifications, see Emergency Outreach above. |
Employee Health Screening
The ServiceNow® Employee Health Screening application lets you verify the health of employees before they enter the workplace through elevated temperature screening and record-keeping of compliance-related data. Employee Health Screening facilitates employee screening for elevated temperatures as a control to prevent possible infections from spreading in the workplace. Employees are screened, results are recorded, and depending on the results, individuals can be admitted or denied entrance. Administrators can view trends via a reporting dashboard and track the return of employees into their facilities over time. | ||||
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Workplace Safety Management
Use the ServiceNow® Workplace Safety Management application to create safer, managed processes for returning to the workplace and staying open. Establish distancing plans, shift assignments, and sanitation scheduling and manage workspace allocation in stages.
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Workplace PPE Inventory Management
Use the ServiceNow® Workplace Personal Protective Equipment Inventory Management application to manage PPE inventory to help safeguard the physical safety of your workforce. Monitor the availability of PPE at different locations, fulfill employee requests for PPE, and track PPE assigned to employees.
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Contact Tracing
The ServiceNow® Contact Tracing application helps employers reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site employees who might have been in contact with an affected employee. The employer receives updates about the number of reported cases or symptoms in the location. A list of potentially exposed employees is created from various data inputs, including badge activity for when and how many times an employee has entered a building.
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Safe Workplace Dashboard
The ServiceNow® Safe Workplace Dashboard provides leaders in HR, Workplace Services, and Health & Safety with a complete view of operations. Leaders have visual insight into the status of work sites and employees to determine whether a site is ready to resume a safe operation. The Safe Workplace Dashboard relies on ServiceNow®Performance Analytics Premium features to evaluate and display data that comes from other Safe Workplace applications and the COVID-19 Global Health Data Set. | ||||
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COVID-19 Global Health Data Set
Inform key business decisions regarding employee health and safety by having access to comprehensive COVID-19 data. The data set is updated daily, and it's sourced and aggregated from 4 publicly available data sources. COVID-19 Global Health Data Set includes a geolocation map component that is used in the Safe Workplace Dashboard, and it can be leveraged in your own solutions created on the Now Platform®.
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General KBs and Additional Resources
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