Notifications

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This article is a quick reference guide to the Knowledge Base articles and additional support resources that cover common Emergency Response Management application issues and topics.

 

Emergency Response Management
Emergency Self-Report
 
This workflow helps an employee notify his/her employer that he/she is going into quarantine and when he/she can safely return to work. It provides workflow support for both the employer and employee and enables response teams to track employee reporting.
 
Emergency Outreach
 
During a crisis, this workflow leverages the Now Platform® to help companies connect with employees to assess the impact. Employers can reach out by email to provide information and safety measures and request a response to confirm if employees are safe, and where they are located. Employers can also leverage the Now Mobile App to send push notifications to employees via mobile to get a response.
 

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Known Errors

 

Documentation

 

Store Link

 

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Known Errors

None at this time

 

Documentation

 

Store Link

 

 
Emergency Exposure Management
 
When a company becomes aware that an employee has been diagnosed with an illness, this workflow helps the employer identify other employees who might have been exposed based on the employee’s meeting history and location.
 
 
Emergency Response Operations
 
To help companies and governments implement critical workflows for emergency response and crisis management as they manage through COVID-19

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None at this time

 

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Safe Workplace
Employee Readiness Surveys
 

The ServiceNow® Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking employees to fill in a survey.

Employee Readiness Surveys is an application that you install to use with Emergency Outreach. For information about Emergency Outreach and how surveys are sent via outreach notifications, see Emergency Outreach above.

 
Employee Health Screening
 

The ServiceNow® Employee Health Screening application lets you verify the health of employees before they enter the workplace through elevated temperature screening and record-keeping of compliance-related data.

Employee Health Screening facilitates employee screening for elevated temperatures as a control to prevent possible infections from spreading in the workplace. Employees are screened, results are recorded, and depending on the results, individuals can be admitted or denied entrance. Administrators can view trends via a reporting dashboard and track the return of employees into their facilities over time.

 

KBs

None at this time

 

Known Errors

None at this time

 

Documentation

 

Store Link

 

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None at this time

 

Known Errors

None at this time

 

Documentation

 

Store Link

 

 
Workplace Safety Management
 
Use the ServiceNow® Workplace Safety Management application to create safer, managed processes for returning to the workplace and staying open. Establish distancing plans, shift assignments, and sanitation scheduling and manage workspace allocation in stages.
 
 
Workplace PPE Inventory Management
 
Use the ServiceNow® Workplace Personal Protective Equipment Inventory Management application to manage PPE inventory to help safeguard the physical safety  of your workforce. Monitor the availability of PPE at different locations, fulfill employee requests for PPE, and track PPE assigned to employees.

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None at this time

 

Known Errors

None at this time

 

Documentation

 

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General KBs and Additional Resources
 
 

 

 

 

 

 

 

 

Article Information

Last Updated:2020-05-21 12:04:45
Published:2020-05-21