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Description

After installing the Emergency Self report application, it finished without reporting errors. However, when a user tries to assign the new roles to the appropriate groups, they are not finding the two new roles that begin with x_snc_crisis along with new properties in sys_properties.list.

Install Emergency Self Report (docs) mentions the roles:

  • x_snc_crisis_workf.crisis_task_user
  • x_snc_crisis_workf.humanResourceTeam

Release or Environment

All releases

Cause

The documentation is incorrect. ServiceNow is actively working to fix the documentation. 

Resolution

The name of roles are:

  • sn_imt_quarantine.crisis_task_user
  • sn_imt_quarantine.humanResourceTeam

and the system properties that are installedm their name should start with "sn_imt": /sys_properties_list.do?sysparm_query=nameLIKEsn_imt

 

 

 

Article Information

Last Updated:2020-04-01 01:48:46
Published:2020-04-01