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Push notifications are stuck in Pending status - Support and Troubleshooting
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  • Push notifications are stuck in Pending status
KB0811754

Push notifications are stuck in Pending status


1481 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Push notifications are stuck in Pending status in the sys_push_notification table.

Cause

The schedule Job "Push" is not running.

Resolution

  1. Check the sys_trigger_list.do table for https://instancemame.service-now.com/sys_trigger_list.do?sysparm_query=name%3DPush
  2. Check If the Job 'Push' is set the next action to be set a previous date.
  3. Set the record to 'Error' State. Save the record. Change the date to the current date and time if the date and time is in the past. Save the record.
    Set the state to 'Ready'.     

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