This article is a landing page for IP address questions, from accessing your instance to IP address integrations. The article summarizes the high impact IP address knowledge base articles that are referenced frequently. These articles should provide meaningful information to help answer your integration-related IP address questions.
Explains how to view your instance's IP address for each data center and the IP addresses that your network/security/firewall teams need to allow traffic into your network from your instance.
Ensure that you understand the originating IP addresses before creating any IP address restrictions. This knowledge base article contains the details you should collect before enabling the restrictions, and also provides a step-by-step approach to enabling and confirming the IP address control restrictions.
This article contains information about ServiceNow public IP block address allocation for an instance IP and a detailed view of Service Now public IP address space by geographical distribution
Managing and troubleshooting network connection issues
If LDAP Server connections fail and you receive a message containing the phrase "Verify server address and port are correct and accessible, the firewall may be blocking the connection from the ServiceNow instance to the LDAP URL. Follow the instructions in KB0538621: Obtaining IP and datacenter information to ensure that you have the correct details to allow the connection INTO your network. Both VPN and non-VPN IP address ranges are provided.