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Obtaining IP and datacenter information 

 

Overview
Customer administrators can obtain IP and datacenter information about the instances they manage at any time.

 

Video - My IP Information





Overview
Viewing IP and datacenter information HI Service Portal
  1. Navigate to hi.service-now.com.
  2. Click Service Catalog
  3. Search for Instance Management
  4. click on My IP Information

    IP and datacenter information in Enterprise customer view of Customer Self-Self Portal

    IP and datacenter information for the instance is listed:
    • Location: Geographic location of the datacenter where the IP address resides
    • VPN Peer: Outside address of our VPN device used for customers with VPN tunnels
    • Instance: ServiceNow's source address range for your instance (if traffic to the Internet is filtered
 on your firewalls, then you will need to allow connections to the address range)
    • Failover Order: Specifies if the VPN Peer is from a primary or standby datacenter

Article Information

Last Updated:2018-12-19 01:35:38
Published:2018-12-19