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Finding the IP address information for your instance - Support and Troubleshooting
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  • Finding the IP address information for your instance
KB0538621

Finding the IP address information for your instance


39686 Views Last updated : Jul 7, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

ServiceNow has created an automated workflow for customers and partners to obtain IP and datacenter information about the instances they manage at any time.

Release

All Releases

Resolution

To view IP and Datacenter information for a specific instance follow these steps:

  1. Navigate to Now Support
  2. Click Automation Store
  3. Go to All Automations, Service Catalog, Instance Management click on My IP Information
  4. Choose the instance
  5. Click on Submit.

    My IP Information Catalog Item

  6. IP and datacenter information for the instance is listed.

    IP information details

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