Email Resources Page

Product documentation (Configuration)

• Basic email setup
• Email properties

Product documentation (Inbound)

• Inbound email actions
• Inbound email action examples

Product documentation (Outbound)

• Create an email notification
• Scripting for email notifications
• The email client
• Email templates
• Notification example

Knowledge Base Articles (Configuration)

• • KB0957759 - Email Configuration FAQ
  • KB0816072 - Configure SMTP and IMAP email accounts with Microsoft Office365 using OAuth2
  • KB1161599 - Customer MX feature - Requesting MX mapping for custom domain via Service Catalog on Now Support

Knowledge Base Articles (General Inbound)

• KB0957760 - Inbound Email FAQ
• KB0520595 - Troubleshooting Inbound Email:  Inbound Email execution flow.
• KB0524472 - Inbound Email Troubleshooting: common Inbound Email issues.

Knowledge Base Articles (General Outbound)

• KB0547435 - Notification Resources
• KB0957766 - Outbound Email/Notifications FAQ
• KB0521382 - Troubleshooting Outbound Email: Outbound Email execution flow.
• KB0535129 - Troubleshooting Email Notifications: common Outbound Email issues.

Knowledge Base Articles (Specific Issues)

• Troubleshooting email issues with ServiceNow
• Troubleshooting email notification failures in ServiceNow
• Troubleshooting issues with email attachments
• Troubleshooting inbound email action issues
• Troubleshooting Email Configuration
• Email SPAM scoring and filtering
• Empty target record on processed emails
• Inbound email matches to the wrong user with the same email addresses before the @ symbol

Videos

• Introduction to the ServiceNow Mail Properties Page
• Troubleshooting Inbound Email
  
  • Part 1 of 4: Introduction
  • Part 2 of 4: Instance Does Not Receive Email
  • Part 3 of 4: Inbound Email Action Not Processed
  • Part 4 of 4: Email Events in System Logs
• Troubleshooting Outbound Email
  
  • Part 1 of 6: Introduction
  • Part 2 of 6: Notification Fails to Create sys_email Record
  • Part 3 of 6: Instance Does Not Send Email
  • Part 4 of 6: Email Sent But Not Received
  • Part 5 of 6: Duplicate Emails Delivered
  • Part 6 of 6: Advanced Topics

Community

• Troubleshooting email notifications - send to the event creator
• Email notification dependencies to their "Sys version" and "Content Type" fields
• Fire an email notification from a scheduled job
• Adding unsubscribe and notification preference links to outbound emails
• Using conditions with "catalog variables" on email notifications
• Automatize inbound email creation "Created by" user to Watchlist user
• Duplicate notifications sent on email updates
• Inbound email actions do not generate a notification email