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Email Resources Page - Support and Troubleshooting
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KB0540674

Email Resources Page


15738 Views Last updated : Jan 24, 2025 public Copy Permalink English (Original)
  • English (Original)
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KB Summary by Now Assist

Issue

Product documentation (Configuration)

  • Basic email setup
  • Email properties

Product documentation (Inbound)

  • Inbound email actions
  • Inbound email action examples

Product documentation (Outbound)

  • Create an email notification
  • Scripting for email notifications
  • The email client
  • Email templates
  • Notification example

Knowledge Base Articles (Configuration)

    • KB0957759 - Email Configuration FAQ
    • KB0816072 - Configure SMTP and IMAP email accounts with Microsoft Office365 using OAuth2
    • KB1161599 - Customer MX feature - Requesting MX mapping for custom domain via Service Catalog on Now Support

Knowledge Base Articles (General Inbound)

  • KB0957760 - Inbound Email FAQ
  • KB0520595 - Troubleshooting Inbound Email:  Inbound Email execution flow.
  • KB0524472 - Inbound Email Troubleshooting: common Inbound Email issues.

Knowledge Base Articles (General Outbound)

  • KB0547435 - Notification Resources
  • KB0957766 - Outbound Email/Notifications FAQ
  • KB0521382 - Troubleshooting Outbound Email: Outbound Email execution flow.
  • KB0535129 - Troubleshooting Email Notifications: common Outbound Email issues.

Knowledge Base Articles (Specific Issues)

  • Troubleshooting email issues with ServiceNow
  • Troubleshooting email notification failures in ServiceNow
  • Troubleshooting issues with email attachments
  • Troubleshooting inbound email action issues
  • Troubleshooting Email Configuration
  • Email SPAM scoring and filtering
  • Empty target record on processed emails
  • Inbound email matches to the wrong user with the same email addresses before the @ symbol

Videos


  • Introduction to the ServiceNow Mail Properties Page
  • Troubleshooting Inbound Email
    • Part 1 of 4: Introduction
    • Part 2 of 4: Instance Does Not Receive Email
    • Part 3 of 4: Inbound Email Action Not Processed
    • Part 4 of 4: Email Events in System Logs
  • Troubleshooting Outbound Email
    • Part 1 of 6: Introduction
    • Part 2 of 6: Notification Fails to Create sys_email Record
    • Part 3 of 6: Instance Does Not Send Email
    • Part 4 of 6: Email Sent But Not Received
    • Part 5 of 6: Duplicate Emails Delivered
    • Part 6 of 6: Advanced Topics

Community

  • Troubleshooting email notifications - send to the event creator
  • Email notification dependencies to their "Sys version" and "Content Type" fields
  • Fire an email notification from a scheduled job
  • Adding unsubscribe and notification preference links to outbound emails
  • Using conditions with "catalog variables" on email notifications
  • Automatize inbound email creation "Created by" user to Watchlist user
  • Duplicate notifications sent on email updates
  • Inbound email actions do not generate a notification email

 

Release

n/a

Resolution

n/a


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