Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Possible ways to retrieve the deleted/rotated data of more than 7Days of import sets - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Possible ways to retrieve the deleted/rotated data of more than 7Days of import sets
KB0860235

Possible ways to retrieve the deleted/rotated data of more than 7Days of import sets


1229 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Summary

The Import sets and Rows of it will be deleted and will retain only the last 7days of data. This is due to the job "Import Set Deleter". This document talks about the possible ways to retrieve the deleted data which is of more than 7days.

Instructions

Unfortunately, there no possible ways to retrieve the data of a table or records once it's rotated within the instance.

But we store the Last 28days of backup from the database. So the only option is to restore the backup of the data that has been deleted based on the backup date.

If it's on Sub-Prod instances, you can restore the backup on the same instance.

In case of a Production instance, you can restore the backup on to your test or dev instance to get the data.

Or you can log a case with Support to request a temp instance and restore the backup of the requested date.

Please follow up the below KB to restore the backup:

Restoring an instance with the Now Support (HI) Service Catalog

Related Links

Note: The Catalog Item will only be available to your Hi Portal Admin account for your company to request the restoration of the backup.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.