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Automatic Reply Email sent only once to the instance - Support and Troubleshooting
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  • Automatic Reply Email sent only once to the instance
KB0779149

Automatic Reply Email sent only once to the instance


893 Views Last updated : May 7, 2025 public Copy Permalink
KB Summary by Now Assist

Summary

Automatic Reply (out of the office) emails are not sent to the Instance all the time when any notification is sent to the user from the Instance. 

Automatic Reply is being sent only once from the outlook. This is expected behaviour as per Microsoft.

Related Links

Check reference documentation:

https://docs.microsoft.com/en-us/exchange/troubleshoot/out-of-office-assistant/one-reply-sent-sender

Also, refer to KB's related to Automatic Reply(Out of Office) Issues: 

Automatic Reply Mails not recieved in the instance

'Out of Office' Auto Reply is not generated in some email clients on emails sent from an instance

Error in subject line of email sent from ServiceNow "[WARNING: UNSCANNABLE EXTRACTION FAILED]"

 


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