Since London Service Portal, a variable help text is shown immediately below the variable identifier name, above the variable entry field.


Steps to Reproduce


  1. Login a London instance. 
  2. Configure any catalog item with a variable that has 'help text'.
  3. Open the catalog item in Service portal. Notice the help text populates immediately below the variable identifier.
  4. Login a Kingston instance.
  5. Repeat steps 2-3. Notice the help text populates below the variable content entry box. 


This is expected behaviour and by design since London, due to a redesign to align with the platform behaviour, occurred as part of the fix for PRB1190937/KB0656295.


Related Problem: PRB1298038

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-12-07 03:47:19