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Description

Instructions in a label variable above checkboxes are not visible in Service Portal.

 

Steps to Reproduce

 

  1. Create a new catalog item or use an existing item

  2. Create a Label variable with the following details:
    Order = 100
    Show Help is selected
    Instructions populate with text

  3. Create a Checkbox variable and set the order to 150.

  4. View the catalog item on Service Portal. Notice the instructions are not displayed on the catalog item.

Workaround

This problem was fixed in Kingston Patch 9 and London. There is no workaround applicable on earlier versions.

Please also review the London help text behaviour redesign in Service Portal: Help Text is shown immediately below the variable name above the entry input box.


Related Problem: PRB1190937

Seen In

Jakarta Patch 3
Kingston

Fixed In

Kingston Patch 9
London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-12-11 19:31:09
Published:2018-11-21