Instructions in a label variable above checkboxes are not visible in Service Portal

Steps to Reproduce

  1. Create a new catalog item or use an existing item
  2. Create a Label variable with the following details:
    Order = 100
    Show Help is selected
    Provide a value for instructions.
  3. Create a Checkbox variable and set the order to 150
  4. View the catalog item on Service Portal

    The instruction is not displayed on the catalog item.


To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

Related Problem: PRB1190937

Seen In

Jakarta Patch 3

Fixed In

Kingston Patch 9

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-09-13 03:31:00