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Description

As noted in the product documentation (https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/navigation_and_ui/task/t_DefineFieldStyles.html), Field styles based on the Value setting work only on lists. To apply field styles on both the field and the form, this field should be left blank. However, leaving the field blank does not display the indicated style on the list and the form.

Steps to Reproduce

  1. Navigate to Incident > All and open an existing Incident record.

  2. Right-click on the field title Short Description and choose Configure Styles from the context menu.

  3. Set the styles as follows and then click Submit.

    Table: incident
    Field name: Short description
    Style: Color:red;

  4. Open an incident list.

    Note that the Short Description text is displayed in standard black rather than in red. (This works as expected on forms.)

 

 

Workaround

After carefully considering the severity and frequency of the issue, as well as the the cost and risk of attempting a fix, a decision has been made not to address this issue in any current or future releases.

See also the related article "Value based field styles applied to forms inconsistently on UI14 and UI15":

https://hi.service-now.com/kb_view.do?sysparm_article=KB0564026

 


Related Problem: PRB638178

Seen In

Fuji Patch 11
Geneva Patch 6 Hot Fix 2
Helsinki Patch 3 Hot Fix 3

Associated Community Threads

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Article Information

Last Updated:2018-06-21 23:25:30
Published:2016-08-04