Troubleshoot discovery of Microsoft Windows Servers

Use these resources to help you troubleshoot or eliminate problems during discovery of Microsoft Windows Servers.

Any supported release

 

Check if any of these steps apply to your situation. For each relevant step, follow the linked article to learn how to identify the problem and fix it.

1. Verify that Service Mapping is listening on all relevant ports.
   • For more information, see KB0564282: Service Mapping accesses an incorrect IP address.
     
     
2. Verify that access to the Windows Server is not denied.
   • For more information, see KB0564283: Access to a Windows Server is denied.
     
     
3. Verify that Service Mapping is running commands.
   • For more information, see KB0564296: Service Mapping fails to run commands.

Note: If your problem still exists after trying the steps in this article, submit an incident to Customer Support and reference this knowledge base article ID (KB0563986) in the description.