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Troubleshooting Discovery of Microsoft Windows Servers - Support and Troubleshooting
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  • Troubleshooting Discovery of Microsoft Windows Servers
KB0563986

Troubleshooting Discovery of Microsoft Windows Servers


1984 Views Last updated : Feb 14, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

This article guides you through the process of troubleshooting the discovery of Microsoft Windows Servers. It provides steps to help you eliminate common causes of your problem. 

Resolution

Determine if any of the steps below are true for your environment. Each step provides a link to an article that will help you eliminate possible causes and take corrective action as necessary. 

  1. Verify that Service Mapping is listening on all relevant ports. For more information, see KB0564282: Service Mapping accesses an incorrect IP address.

  2. Verify that access to the Windows Server is not denied. For more information, see KB0564283: Access to a Windows Server is denied.

  3. Verify that Service Mapping is running commands. For more information, see KB0564296: Service Mapping fails to run commands.


Note: If your problem still exists after trying the steps in this article, submit an incident to Customer Support and note this knowledge base article ID (KB0563986) in the description. 

 


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