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The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. Users can create and manage ServiceNow cases, manage upgrades, follow changes, view knowledge content, and more. You can also download the Now Support mobile app to access most of our services anytime, anywhere. You can log into the Now Support portal using your ServiceNow ID.
Who uses the Now Support portal?
If you are responsible for managing, monitoring, and/or maintaining your company's ServiceNow instance(s), then you'll likely use the Now Support portal. ServiceNow Customer Administrators are the gatekeepers and manage their companies' Now Support users. Administrators can then add or remove other users, such as developers, architects, and partners. What you can do within the portal will vary based on your role.
Anyone, even those without Now Support login credentials, can visit the public Now Support page for popular troubleshooting articles, community solutions, and help from Ask Kodi®, the Now Virtual Agent.
Guided tour of the Now Support portal
The better you know the Now Support portal, the faster you can find answers and move cases forward. But first, you'll need to log in using your ServiceNow ID. When you log in to Now Support for the first time, you'll have the option to take a guided tour of the portal's key features and functionality.
The Now Support Homepage
Log in and explore these key features on the Now Support portal homepage:
- Now Support Portal Homepage: Select the ServiceNow logo to return to the portal homepage at any time.
- Search: Look for cases, changes, problems, and self-help content across the ServiceNow help ecosystem, including product documentation, developer portal, knowledge base, and Now Community.
- Tasks: Easily see items that need your attention, like expiring passwords or upgrade tasks.
- Notifications: Stay up to speed with real-time updates on your ServiceNow experience.
- User menu: Select your name to view your user profile, see your Now Community questions, and take a guided tour of the current page.
- My Support: See a high-level overview of your cases, changes, and problems. Easily access your records through this interactive dashboard.
- Instances: Get a snapshot of all your instances.
- Automation Store: Shop for popular plugins and automated workflows. You can also bookmark your favorites.
- Get Support: Find videos, knowledge base articles, and known errors to troubleshoot issues and stay productive. Create a case from the bottom of the page.
- Personalized Widget: Focus on key tasks to enhance productivity and work efficiency.
- Production instances: See a preview of your instances, including status and P1-free information. Click view all instances to access your Instance Dashboard.
- Recent case activities: Stay informed on the most recent updates to your cases. Select view all cases to access your Cases page.
- Upcoming changes: Prepare for upcoming changes. Select View change schedule to see all changes.
- Maintenance Center: View, track, and manage maintenance communications, including scheduled maintenance and patching and upgrades.
- Need Help: Looking to get some help? Visit the Get support page to self-serve or create a case.
- Now Support Virtual Agent: Chat with our Now Support Virtual Agent, to complete tasks, get answers, and review status updates (available on every page).
Common tasks and useful features
These are some of the most common tasks you'll perform in Now Support, as well as some useful features to help you find your away around the portal and get help quickly:
- Activate and reactivate Now Support users
- Manage company contacts on Now Support
- Log into Now Support with your ServiceNow ID
- Activate plugins and submit a request in the Automation Store
- Manage notifications on Now Support
- View and manage issues on Now Support
- Upgrade a ServiceNow instance and manage scheduled upgrades
- Get help from Ask Kodi, the Now Virtual Agent
- Best practices for working with Technical Support
How to download the Now Support mobile app
The Now Support mobile app gives you the freedom to create, track, and resolve cases, and log in quickly with facial recognition or touch ID. You can fulfil self-service requests, view knowledge articles, move cases forward, and get help from Ask Kodi, the Now Virtual Agent—anytime, anywhere. Available in the App Store and Google Play.
Watch: Getting started with the Now Support mobile application
Related Links
Enterprise customers, please see Now Support portal reference guide for Customers
