Service Portal on HI



The Service Portal on HI enables ServiceNow customers and partners to centrally manage their instances, upgrades, and users from one location.


  • If you are using Internet Explorer 9, we recommend upgrading to a later version of IE or using a different browser to view the HI Service Portal.
  • Different options are available in the user interface based on your role (for example, partners have different options than customers). Check with your ServiceNow Administrator if you are unable to access a feature.
  • ServiceWatch Only users see the Legacy HI portal.






Using the HI Service Portal
Open the HI Service Portal by navigating to HI at
Some of the key features of the portal are called out in the following illustration and described below.
Homepage in Enterprise customer view of HI Service Portal


Some key features on the homepage of the HI Service Portal, as noted in the illustration, are:

  1. Click the ServiceNow logo to return to the portal homepage at any time.
  2. Search for Cases, Changes, Problems and Enhancement requests, as well as information within the knowledge base and community. (Available on every page.)
  3. Click your name to access the User Menu.  Options may vary depending on role.
  4. Click navigation links to access other pages of the HI Service Portal.
  5. Click menu expansion arrows to access sub-menu options.
  6. Active Cases displays the three most recently updated active Cases.
  7. Active Changes displays the three most recently updated active change requests.
  8. Featured catalog requests display most frequently requested items for easy access.
  9. Real Availability provides the real production availability data of your production instance for the last 90 days.  For availability data on non-production instances, click View all.
  10. Click Get Help to search support resources, post a question to the community, or open an incident.
  11. Click on How to use HI to see tips about features, access knowledge articles, or watch videos about using HI.
  12. Click Feedback to provide comments about the HI Service Portal.
  13. Click the Virtual Agent icon to do a quick search or initiate basic requests. (available on every page)

 In addition to the highlighted features already mentioned, the responsive design of the portal homepage allows you to resize your browser and easily view all content.

For more information about all of the options in the portal, see the following:

Article Information

Last Updated:2019-08-02 21:28:52
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