This article is a quick reference guide to resources that cover the Now Support (HI) portal.

For information about the portal homepage user interface, see the Now Support (HI) portal.

For videos about the portal, see the Now Support (HI) portal video tutorials.

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  • If you are using Internet Explorer 9, upgrade to a later version of IE or use a different browser to view the Now Support (HI) portal
  • The user interface options available are based on your role (for example, partners have different options than customers)
  • ServiceWatch Only users see the Legacy Now Support (HI) portal

1. Manage Instances

Ensure the security and health of your instances by viewing information, scheduling clones, activating plugins, and requesting resets.

2. Manage Upgrades

Take control of the upgrade process for all of your instances by obtaining version entitlements, scheduling upgrades, and viewing the upgrade dashboard.

3. Manage Users

Add and edit Now Support (HI) users in your organization.

4. Support

Obtain help from ServiceNow with our documentation, the active ServiceNow community, and our customer support team. You can also register for training.

Article Information

Last Updated:2020-06-30 15:47:06