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Using the Now Support (HI) portal | Resource Page - Support and Troubleshooting
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  • Using the Now Support (HI) portal | Resource Page
KB0547103

Using the Now Support (HI) portal | Resource Page


112449 Views Last updated : Aug 24, 2022 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

This article is a quick reference guide to some of the most commonly performed tasks in the Now Support (HI) portal.

Manage instances

Ensure the security and health of your instances by viewing information, scheduling clones, activating plugins, and requesting resets.

  • Download the Now Support mobile app
  • Activate plugins and submit a request in the Automation Store
  • Using ServiceNow HealthScan
  • Frequently asked questions about self-hosted instances
  • Keep your instance safe - Security Best Practice Guide

Manage instance upgrades

  • How to upgrade a ServiceNow instance and manage scheduled upgrades
  • View, schedule, and cancel upgrades
  • Upgrades and the release cycle

Manage cases and changes

Create and manage cases and changes in Now Support.

  • Notifications on Now Support
  • View and manage issues
  • Working with ServiceNow Technical Support
  • Support for United States Government customers

Manage users

  • Perform customer administrator tasks
  • Identify your customer administrator
  • Create a new Now Support user
  • Activating and deactivating Now Support users
  • Managing company contacts on Now Support
  • Logging in with your ServiceNow ID

Get help and review knowledge articles

Get help from ServiceNow product documentation, the ServiceNow community, and our customer support team. You can also register for training.

  • Obtain Customer Support
  • Obtain Customer Support (for United States government customers)
  • Protecting United States government customers on Now Support
  • Submitting an idea for an enhancement request
  • Ask Kodi, the Now Virtual Agent
  • See About the Now Support portal for an overview of the portal interface.
  • See the Now Support YouTube channel for video tutorials.

 

Related Links

Notes:

  • If you are using Internet Explorer 9, upgrade to a later version of IE or use a different browser to view the Now Support portal
  • The user interface options available are based on your role (for example, partners have different options than customers)
  • ServiceWatch Only users see the Legacy Now Support portal

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