Issue
This article is a quick reference guide to some of the most commonly performed tasks in the Now Support (HI) portal.
Manage instancesEnsure the security and health of your instances by viewing information, scheduling clones, activating plugins, and requesting resets. |
Manage instance upgrades |
Manage cases and changesCreate and manage cases and changes in Now Support. |
Manage users |
Get help and review knowledge articlesGet help from ServiceNow product documentation, the ServiceNow community, and our customer support team. You can also register for training. |
- See About the Now Support portal for an overview of the portal interface.
- See the Now Support YouTube channel for video tutorials.
Related Links
Notes:
- If you are using Internet Explorer 9, upgrade to a later version of IE or use a different browser to view the Now Support portal
- The user interface options available are based on your role (for example, partners have different options than customers)
- ServiceWatch Only users see the Legacy Now Support portal