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Vancouver: Application Selector shows only recently selected applications - Known Error
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  • Vancouver: Application Selector shows only recently selected applications
KB1567085

Vancouver: Application Selector shows only recently selected applications


434 Views Last updated : May 21, 2024 Internal, public Copy Permalink
KB Summary by Now Assist

Description

Vancouver: Application Selector shows only recently selected applications

Steps to Reproduce

1. Access any Vancouver instance and set the system property "glide.ui.next_experience.instance_tools_disabled" to false.
2. Impersonate a user, such as David Loo. Then, toggle 'Show instance tools' and choose an application, like Employee Center Core.
3. Attempt to select another application by either expanding the 'Application Scope' icon or entering the name of any other currently active application in the instance.

Actual Outcome: Only the recently selected application scopes are displayed.

Expected Outcome: All the active applications in the instance should be shown.

Workaround

This problem is currently under review. You can contact "http://www.servicenow.com/support/contact-support.html" ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available

In the interim, as a temporary solution, if we toggle 'Show instance tools' twice, all the expected application scope options will begin to appear.



Related Problem: PRB1712079

Potentially Seen In

There is no data to report.

Fixed In

Vancouver Patch 10
Washington DC Patch 5
Xanadu

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