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Agent Workspace - Reference field search results dropdown is blocking field if Next Experience is disabled. - Known Error
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  • Agent Workspace - Reference field search results dropdown is blocking field if Next Experience is disabled.
KB1550638

Agent Workspace - Reference field search results dropdown is blocking field if Next Experience is disabled.


913 Views Last updated : Jul 25, 2024 Internal, public Copy Permalink
KB Summary by Now Assist

Description

Agent Workspace - Reference field search results dropdown is blocking field if Next Experience is disabled.

Steps to Reproduce

1. Access any Vancouver instance and disable Next Experience
2. Navigate to Agent Workspace and open any incident
3. Click on configuration Itam field and type ay letter

Actual Behavior: Dropdown with searching/showing text covers the field. Please see attached screenshot

Expected Behavior: Dropdown with searching text and search result should start at the end of the field

 

Workaround

This problem is currently under review. You can contact "http://www.servicenow.com/support/contact-support.html" ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available


Related Problem: PRB1706249

Potentially Seen In

There is no data to report.

Fixed In

Vancouver Patch 7
Washington DC Patch 4
Xanadu

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