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KB Categories are not shown on KB Categories - KBv3 widget when the language is non-English even glide.knowman.enable_multi_language_search is set as true - Known Error
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  • KB Categories are not shown on KB Categories - KBv3 widget when the language is non-English even glide.knowman.enable_multi_language_search is set as true
KB1337122

KB Categories are not shown on KB Categories - KBv3 widget when the language is non-English even glide.knowman.enable_multi_language_search is set as true


745 Views Last updated : Jan 23, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Build information: Tokyo Patch6, Tokyo Patch7

Issue Description: KB Categories are not shown on KB Categories - KBv3 widget when the language is non-English even glide.knowman.enable_multi_language_search is set as true

Steps to Reproduce


1. Enable Japanese plugin
2. Set System property - glide.knowman.enable_multi_language_search=true
3. Go to https://InstanceName.service-now.com/sp?id=kb_view2
4. Observe categories are shown in English mode
5. Switch the language to Japanese
6. Refresh the browser on the screen of step3


Expected behavior: KB categories should be shown on KB Categories - KBv3 widget as glide.knowman.enable_multi_language_search is set as true

Actual behavior: KB categories are not shown. The message "利用可能なカテゴリがありません。" (No categories available) is shown

 

TP7.png

Workaround

This issue is under review. If you are experiencing this problem, contact ServiceNow Customer Support


Related Problem: PRB1648484

Potentially Seen In

There is no data to report.

Fixed In

Tokyo Patch 9
Utah Patch 4
Vancouver

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