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Configurable Workspace - Timer field will not reset after initial save - Known Error
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  • Configurable Workspace - Timer field will not reset after initial save
KB1269253

Configurable Workspace - Timer field will not reset after initial save


473 Views Last updated : Oct 5, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Configurable Workspace - Timer field will not reset after the initial save

Steps to Reproduce

1. Add the time_worked field to case form layout for workspace
2. Open the same case on Configurable Workspace and make a change and save
3. Navigate to the task_time_worked and see a new record created
4. Any subsequent changes and saves will not be documented on the task_time_worked table
5. Open the case on agent workspace
6. Make a change and save
7. Navigate to the task_time_worked and see a new record created
8. Make another change and save
9. Another new record is created on task_time_worked
(See attached recording)

Workaround

No workaround is available for this Workspace issue - upgrading to a version with the fix is the only known way to address this issue.


Related Problem: PRB1635771

Potentially Seen In

There is no data to report.

Fixed In

Tokyo Patch 8
Tokyo Patch 9
Utah Patch 2
Vancouver

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