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Comments/worknotes do not clear in the journal entry textarea after they're posted on workspace - Known Error
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  • Comments/worknotes do not clear in the journal entry textarea after they're posted on workspace
KB1219727

Comments/worknotes do not clear in the journal entry textarea after they're posted on workspace


1367 Views Last updated : Sep 22, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Comments/worknotes do not clear in the journal entry textarea after they're posted on workspace

Steps to Reproduce

1)Open an existing record or create a new record of incident/case
2)Change a field on the form like assignment group/assigned to / priority
3)Now, add a multiline text on worknotes and click on post

 

Expected behaviour:comments should be posted and field should not show values that are typed.

Actual behaviour:comments are posted and field is showing the same values that are typed.

Workaround

Apologies for the inconvenience. Our dev team has skipped below versions and the targeted the fix for Vancouver release. 

    Tokyo Patch 9

    Utah Patch 4 versions.

Please upgrade your instance to Vancouver to fix the issue. 


Related Problem: PRB1632844

Potentially Seen In

There is no data to report.

Fixed In

Vancouver

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