Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
For Gateway Shard instances activity formatter not working as expected on sc_task table after Tokyo Upgrade - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • For Gateway Shard instances activity formatter not working as expected on sc_task table after Tokyo Upgrade
KB1216793

For Gateway Shard instances activity formatter not working as expected on sc_task table after Tokyo Upgrade


286 Views Last updated : Mar 5, 2023 Internal, Customer Copy Permalink
KB Summary by Now Assist

Description

A regression has been introduced in Tokyo that impacts instances with gateway shard and if the instance has sys_audit in the sharded DB. The history set is not built correctly for the sc_task table, as a result, users are not able to see the recent activities on the Activity Formatter.

When an issue appears some of the symptoms users will see:

- Adding a comment or work note is not captured on the Activity Formatter

- Updating any field value is not reflected on the Activity Formatter but the field value is changed correctly.

- If history is already built, sometimes users can also notice it's showing a wrong history on the Activity Formatter. 

Please Note, this issue doesn't cause any data loss. The field values are changed correctly and added to the sys_audit table. But the update is not captured in the sys_history_set table and hence is not reflected on Activity Formatter. 

Steps to Reproduce

1. Login onto a Tokyo instance with a shard DB, where the sys_audit tables are part of the gateway table configuration
2. Open an existing sc_task record
3. Add a comment or work note, or update a field value

Note that the Activity Formatter does not contain the comment, work note, or update a field value, and it does not appear in record history as well. 

Workaround

Unfortunately, we dont have any workaround to prevent or correct the issue.

We are actively working on the fix and will have the fixed version added under Fix Targets.  


Related Problem: PRB1631253

Potentially Seen In

There is no data to report.

Fixed In

Tokyo Patch 3 Hot Fix 3
Tokyo Patch 4 Hot Fix 3
Tokyo Patch 5
Tokyo Patch 6
Utah
Vancouver

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.