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Caching issue with search contexts in Next Exp Search - Known Error
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  • Caching issue with search contexts in Next Exp Search
KB1209437

Caching issue with search contexts in Next Exp Search


1253 Views Last updated : Apr 23, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Global Search not available in Now Experience 

Steps to Reproduce

  • Bring up a track/aisearch zboot
  • Notice SOW shows up on context dropdown even though it is mapped to zing - Bug
  • It goes away on clearing cache
  • Perform search with SOW as selected search context
  • Returns no search results

Expected: only show contexts that match ai search

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.


Related Problem: PRB1618423

Potentially Seen In

There is no data to report.

Fixed In

Tokyo Patch 5
Vancouver

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