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Archived records are not appearing in global search - Known Error
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KB1170809

Archived records are not appearing in global search


1531 Views Last updated : May 12, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Global search is not returning results for archived records (any records in [ar_xyz] tables)

Steps to Reproduce

  1. Create an archive rule for a specific table ie 'incident'
  2. Trigger the archiving of some initial records
  3. Check the records in ar_incident table
  4. Do a global search for the records existing in [ar_incident] table by Number field

    The expectation is the record should be returned, but it is instead not found.

Workaround

  1. Create/update the property 'glide.ui.text_search.enable_fallback_number_search' and set the value to 'true'. This will force the exact match search to search the tables specified by the property mentioned in #2 (or its system default values).
  2. Create/update the property "glide.ui.text_search.fallback_table_list" and set the value to the table that you want to be searched for exact match. The default value of this property is "task,kb_knowledge". So, if you want to add the 'ar_xyz' table, you can set the property value to 'task,kb_knowledge,ar_xyz'


 
 
 

Related Problem: PRB1576108

Potentially Seen In

There is no data to report.

Fixed In

Utah Patch 2
Vancouver

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