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Journal fields (comments and work notes) are cut off in the Ticket Conversations widget if platform UI has "show all text" (glide.max_activity_size) - Known Error
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  • Journal fields (comments and work notes) are cut off in the Ticket Conversations widget if platform UI has "show all text" (glide.max_activity_size)
KB0998082

Journal fields (comments and work notes) are cut off in the Ticket Conversations widget if platform UI has "show all text" (glide.max_activity_size)


381 Views Last updated : Jan 23, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Journal field text which is hidden in the activity because of the glide.max_activity_size property is not displayed in the portal and there is no way to show it like the normal UI.

Steps to Reproduce

  1. Add the system property "glide.max_activity_size" and set the type to Integer and the value to 1024 (this is smaller than OOB)
    2. Go to any record in the normal platform and add a long amount of text as a comment.
    3. Reload the form and confirm that the text is cut off and there is a blue link to "show all text" and when clicked, all of the text shows.
    4. Go to the same record in the tick widget in the portal and see the comment is still cut off, but there is no way to expand it to show the additional text.

    - Expected behavior: We should either display all of the text or have the option to show more.
    - Actual behavior: We just cut off the text.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.


Related Problem: PRB1282090

Potentially Seen In

There is no data to report.

Fixed In

Xanadu

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