In service portal HTML field does not display Microsoft Excel table borders if the HTML field is set to read onlyDescriptionIn service portal if a record is displayed using id=form and has a read-only HTML field which has contents of a table which has been copied from Microsoft Excel, then it will not display the table border styles. .tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}Steps to Reproduce Create an HTML type field on the incident table2. Create a field level write ACL on the HTML field created in step 1 which requires "admin" to write to this field3. As an admin user, copy and paste from MS Excel a table which a few rows of data(ensure the table has border set to all the cells) into the HTML field in an incident record then save the incident record4. As admin user, go to https://<instance>.service-now.com/sp?sys_id=<sys_id>&id=form&table=incident and noticed the HTML field is writable and the table has borders displayed5. Impersonate a non-admin user, e.g. ITIL User, and repeat step 4 and noticed in the HTML field the table displays the content but no borders are shown Read-only HTML field in Paris Read-only HTML field in Orlando .tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}WorkaroundThis problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available. .tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}Related Problem: PRB1476489