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In Service Portal list, all the currency values are showing in $ even though they are suppose to show different currency - Known Error
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  • In Service Portal list, all the currency values are showing in $ even though they are suppose to show different currency
KB0866499

In Service Portal list, all the currency values are showing in $ even though they are suppose to show different currency


1108 Views Last updated : Apr 26, 2023 public Copy Permalink
KB Summary by Now Assist

Description

non-USD dollar currencies (i.e EURO) will show up as the equivalent USD dollar currency on the Service Portal list.

Steps to Reproduce

1) Log in to an OOB instance
2) Create two currency fields on a form.
3) Create a new record using the form and fill up both the currency value. One with $100 USD and one with 100 EURO:
3) Go to the native platform list view of the same record - The field for $100 USD does not have a toggle currency button while the 100 EURO field has the toggle currency button
4) Go to the OOB service portal list widget and look into the same record - The currencies are shown in $(USD) only. One with $100 and the other is $114.03 which is equivalent to 100 EURO 

Expected behaviour:
The list displayed in Service Portal should show the EURO currency in EURO on the list

Actual behaviour:
The list displayed in Service Portal shows the EURO currency in the equivalent USD Dollars on the list

Workaround

This problem has been identified as a future possible product enhancement. You can subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.


Related Problem: PRB1317349

Potentially Seen In

There is no data to report.

Fixed In

Vancouver

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