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Description

All field level create operation on sys_template (ACL with sys_id -3a4f45600f411010784dd2d92f767edf) is added as part Workplace Safety Management (until version 2.2.4). Only users, who is an admin or possess one of sn_wsd_core.task_writer, sn_wsd_core.workplace_manager role was able to create a new sys_template record.

Steps to Reproduce

Before installing Workplace Safety Management plugin, Log in as a user(not admin) who can create sys_template and verify he can create.

Install Workplace Safety Management plugin (anything below 2.2.4 version)

With the same user who can create sys_template but does not have the following role:
- sn_wsd_core.task_writer
- sn_wsd_core.workplace_manager

try to create new sys_template now. Users won't be able to create (all fields appear disabled) as it's been blocked by this New ACL which is added with the Workplace Safety Management plugin installation.

The ACL here: https://<instance>/nav_to.do?uri=sys_security_acl.do?sys_id=3a4f45600f411010784dd2d92f767edf. prevents access

Workaround

Disabling or deleting this ACL (sys_id - 3a4f45600f411010784dd2d92f767edf) should fix this issue.


Related Problem: PRB1444513

Seen In

SR - Facilities - Workplace Safety Management - 2020 - August 6

Intended Fix Version

SR - Facilities - Workplace Safety Management v2.3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-11-23 04:38:48
Published:2020-11-18