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Description

The "Knowledge Breadcrumbs" widget is the OOB, however when pressing the "Knowledge"  link from the breadcrumbs, it navigates to the index page.  Note the URL displayed in the browser is: 
https://[your_instance.service-now.com]/sp?id= 

However, the navigation works correctly for the /kb portal. 

Cause

The KB Home Page was not set in the portal configuration. 

Resolution

1. Go to Service Portal >> Portals. Edit your portal.
2. Set the value for the KB Home Page to kb_view2 or any other page you would like to redirect. By default, the value is kb_view2 in latest versions. 

NOTE: The /kb portal does not need this value since the homepage for this portal is kb_home. 

Article Information

Last Updated:2020-11-12 14:54:22
Published:2020-11-12