Although our documentation on Natural Language Understanding (NLU) covers all the capabilities and features of this product, implementing NLU can present some challenges, hence we have released additional resources to assist our customers.

The ServiceNow Community NLU blog and articles contain additional NLU implementation resources, as well as information on what is new with each version -

We also have the Virtual Agent Academy on YouTube with How To videos on how to implement Virtual Agent and NLU.

We will continue to add more content to our additional resources with the latest updates for Virtual Agent and NLU.

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Last Updated:2020-11-20 04:12:18