Issue
Attachment Icon in HR Case is not visible to Requestor
1. Create a Record Producer on the HR Case table or any of its extended tables
2. Populate yourself as a requestor and attach a file.
3. Submit it to create the HR record
It will redirect you to the HR record created
Expected behaviour: After submission, you should still be able to attach additional files in the HR record
Actual behaviour: You cannot attach additional files in the HR record even if you are the requestor
Cause
Missing or failing Human Resource (HR) ACL in the instance
Resolution
Debug ACL and check which ACL is failing
If you have an out-of-box (OOB) or successful instance, compare all the ACLs on the HR Case and [sys_attachment] tables to see if some ACLs are missing