Window title is incorrect (%nom - Portal de services) on Portal when using non-English languages

Steps to Reproduce

  • Log into OOTB Paris Patch 1 Hot Fix 3
  • Install plugin I18N: French - Canada Translations
  • Logout and login again
  • Switch language to French
  • Open a Catalog Item (e.g. Apple IPad 3) from Portal:

    Issue: The title at the top (window/tab) is incorrect "%nom - Portal de services"


  1. Switch language for example to Swedish 
  2. Go to https://<<instancename>>.service-now.com/nav_to.do?uri=%2Fsp_page_list.do%3Fsysparm_query%3Ddynamic_title_structureISNOTEMPTY%26sysparm_first_row%3D1%26sysparm_view%3D
  3. The 'Dynamic page title' field seems to have the correct value. However IF you double click on the dynamic filed you will see that the value actually is translated from %name to %Namn (swedish for Name)
  4. Change the dynamic value while you have swedish settings to %name. -> save
  5. The browser tabs shows correct information.

The problem is closed as "Working as expected" with the reason:

SP page record has dynamic_page_title field of type translated text. Value of this could be a static text or a variable or combination of both. In all cases sp back end code will try to get its translated text. Now in this case value is %name which is a reference to the variable. 
When translation plugin is activated (in this case French-Canada) translations infra is creating an entry for %name as %nom. Ideally it should create with same name (somewhere its finding the translation of %name as %nom since name is too generic value).

Either translated text %nom created in this case should be deleted or create a more specific variable name something like %sc_cat_item_name instead of simple %name. 

Related Problem: PRB1442472

Seen In

Paris Patch 1 Hot Fix 3
SR - IntegrationHub - Docker Integration v1.0.2
SR - IntegrationHub - JIRA Service Desk Integration r2 - v2.0.7
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - Discovery and Service Mapping - 201908

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Article Information

Last Updated:2020-11-24 08:18:08