Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Linux Server pattern does not link to AWS when proxy is used - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Linux Server pattern does not link to AWS when proxy is used
KB0863970

Linux Server pattern does not link to AWS when proxy is used


336 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When discovering linux servers which are AWS instances, if the Linux server has web proxy configured, the Linux - AWS pattern library fails.

This is because the target aws address set in our pattern is:
169.254.169.254

Thus it's not reachable by web proxy.



Steps to Reproduce

> Run Cloud Discovery for AWS service account
> Run CI discovery against IP address of the AWS Linux vm instance that has Web proxy configured
> The CI items are not related via the 'virtualizes' relation type

Workaround

The two failed commands are in Linux - AWS steps:
"wget -qO- " + $awsURL + " 2>/dev/null;echo"
"curl --connect-timeout 1 " + $awsURL + " 2>/dev/null;echo"


The commands should be changed to below (add --no-proxy):
"wget -qO- --no-proxy " + $awsURL + " 2>/dev/null;echo"
"curl --connect-timeout 5 --noproxy '*' " + $awsURL + " 2>/dev/null;echo"




Related Problem: PRB1444291

Potentially Seen In

There is no data to report.

Fixed In

Rome

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.