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Description

When we run the Subscription integration profile jobs, we do get the user subscriptions along with "User principal name" and "Users" columns. The User column if the reference to sys_user table and it will have the matching user for the User principal name. Sometimes, you might see records with no User populated.

Release or Environment

Jakarta++

Cause

When we run the subscriptions we get the "User principal name" which contains the emailID. We try to find a match on sys_user table within serviceNow platform and if we find a match then we populate the user column. The below are the two cionditions it should match:

1. User record with same EmailID

2. User record should be Active

Resolution

Make sure there are users with following conditins met.

1. User record with same EmailID

2. User record should be Active

Article Information

Last Updated:2020-11-05 13:02:16
Published:2020-11-05