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Description

Updating the image field by uploading a new image navigates to error

Steps to Reproduce

Steps to reproduce for the image on service portal

1) Create a user account that has the role sp_admin (ensure that it is a user that does not have the admin or maint role)
2) Navigate to sp_portal.list
3) Select the Service Portal record
4) Upload an image to the logo field
5) Upload another image
6) Notice it will redirect to error page, with the error: @99@sysparm_error=file.delete.failed@99@sysparm_name=sp_portal:81b75d3147032100ba13a5554ee4902b

This can be reproducible for image fields on live_profile (role: live_feed_admin) and wu_location_queue (role: sn_walkup.walkup_admin)

Workaround

none.


Related Problem: PRB1425247

Seen In

SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response UI Patch - London 2019 Q2 v.6.2.3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Intended Fix Version

Paris Patch 4
Quebec

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-11-23 11:56:55
Published:2020-11-02