Issue
An inbound email action fails to create a service catalog request. The following error message is displayed in the node log:
*** WARNING *** Evaluator: com.glideapp.servicecatalog.exceptions.CartException: Your cart has item(s) no longer available. Please remove <CATALOG_ITEM> from cart to continue with the checkout.
Release
Since Paris, access check for a catalog item is performed during its checkout. This check is also applicable in scripts and APIs.
Cause
The catalog item which is being submitted has an user criteria defined on it. The integration user who submits the item does not have the necessary role mentioned in the user criteria, or does not match other conditions in the criteria. Hence the request can not get created.
Resolution
Add the necessary role to the integration user and review the user criteria.
