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Unique Key Violation error is displayed after submitting a catalog item - Support and Troubleshooting
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  • Unique Key Violation error is displayed after submitting a catalog item
KB0862995

Unique Key Violation error is displayed after submitting a catalog item


868 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When a catalog item is submitted from the platform it displays unique key violation error on the order confirmation page. REQ record gets created successfully.

Cause

The workflow defined on 'sc_request' table has a 'Run Script' activity that contains current.update() statement.

Resolution

When current.update() statement is removed from the 'Run Script' activity, the Unique Key Violation Error no longer appears on the order confirmation page.


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