Interaction records created for Live Agent by default the Interaction state is set to Closed Abandoned

Steps to Reproduce

In Orlando Instance,
1) Install Glide Virtual Agent and Agent Chat with demo plugin
2) Install Customer Service Management Plugin
3) Open Agent workspace and mark the agent as available
4) Access the web client without logging into the instance (http://{instance}/$sn-va-web-client-app.do)
5) Click on connect to live agent

Expected: Agent should be able to accept the chat and start conversation
Actual: Web client shows up blank screen


This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

Related Problem: PRB1421371

Seen In

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Intended Fix Version

Orlando Patch 9

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Associated Community Threads

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Article Information

Last Updated:2020-10-28 14:57:44