Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
FTE - Requested Allocation vs Resource Allocation Slight Discrepancy - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • FTE - Requested Allocation vs Resource Allocation Slight Discrepancy
KB0862897

FTE - Requested Allocation vs Resource Allocation Slight Discrepancy


721 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

FTE - Requested Allocation vs Resource Allocation Slight Discrepancies.

Cause

Slight Variations between the Requested Allocations and Resource Allocations when using FTE is to be expected.

Resolution

EXAMPLE WITH 0.5 FTE ON RESOURCE PLAN FOR OCTOBER 15 - 31, 2020

REQUESTED ALLOCATION FTE = 0.5 

RESOURCE ALLOCATION FTE = 0.51


Say the Average Daily FTE for a User record is 6.6
There are 12 Working Days in October from the 15th to 31st
There are 40.2 Hours that are needing to be distributed.

Here is the calculation:

FTE = Hours / (Average Daily FTE * Working Days)

So...

FTE = 40.2 / (6.6 * 12)
FTE = 40.2 / 79.2
FTE = 0.5075757576

This Rounds to 0.51

The ServiceNow Product Team has mentioned that this is indeed the expected behavior and that there are going to be slight variations when using FTE.

When a Resource Plan of type FTE is requested, the Requested Allocation's planned hours are calculated and the FTE value is copied from the Resource Plan.
Once we allocate a Resource Plan, the Planned Hours on the Requested Allocations are used to create Resource Allocations.
After creating Resource Allocations, FTE and Man Days values are calculated where there can be an expected slight precision issue.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.