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The image RGB values are changed when it is compressed to medium or small size - Known Error
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  • The image RGB values are changed when it is compressed to medium or small size
KB0862495

The image RGB values are changed when it is compressed to medium or small size


460 Views Last updated : Sep 21, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Issue Description:
The image RGB values are changed when it is compressed to medium or small size.

Steps to Reproduce

1. Log in admin.
2. Click to open any incident record.
3. Upload the picture "repro.png" to the attachment.
4. Obtain the sys_id of the attachment by inspecting the element.
5. Access the image via URL in different compression size.
https://instance/sys_id.iix
https://instance/sys_id.iix?t=medium

Expected behavior
Both render images should have the same RBG value.
Actual behavior
The medium image(sys_id.iix?t=medium) is rendered with different RGB.

Workaround

This is expected behavior and by design in all currently supported releases.


Related Problem: PRB1415416

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