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Description

Issue Description:
The image RGB values are changed when it is compressed to medium or small size.

Steps to Reproduce

1. Log in admin.
2. Click to open any incident record.
3. Upload the picture "repro.png" to the attachment.
4. Obtain the sys_id of the attachment by inspecting the element.
5. Access the image via URL in different compression size.
https://instance/sys_id.iix
https://instance/sys_id.iix?t=medium

Expected behavior
Both render images should have the same RBG value.
Actual behavior
The medium image(sys_id.iix?t=medium) is rendered with different RGB.

Workaround

This is expected behavior and by design in all currently supported releases.


Related Problem: PRB1415416

Seen In

New York Patch 9
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-10-21 16:16:16
Published:2020-10-21