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Description

When submitting a normal change request and referencing a CI, the following messages are displayed: "Unique Key violation detected by database ((conn=1156835) Duplicate entry 'de4adf4e1bfb90100edc55b61a4bcb9e' for key 'PRIMARY')" "Invalid insert"

Resolution

Please review business rule on task and change request. Verify if any running business rule is 'before' busines rule with current.update()

Article Information

Last Updated:2020-10-21 12:05:09
Published:2020-10-21