"org.mozilla.javascript.EcmaError: undefined is not a function" warnings from the scheduled job "Service Analytics RCA for Change Requests"

This scheduled job should not be loaded into the instance until Event Management plugin is installed. In this case, this got installed with Event Management & Service Mapping core plugin(which has no EM plugin installed) and leading to multiple warnings in the system logs.

Steps to Reproduce

01) Navigate to system logs.
02) Find below warnings
org.mozilla.javascript.EcmaError: undefined is not a function.
Caused by error in <refname> at line 1

==> 1: var serviceProcessor = new SNC.ServiceAnalyticsProcessor();
2: serviceProcessor.rcaQuery();

03) Check if Event management plugin is not installed
04) Instead Event Management & Service Mapping core plugin is installed


Disable this job 'Service Analytics RCA for Change Requests', and if EM plugin is planned to be installed then activate this job again right after the plugin done installing.

Related Problem: PRB1436536

Seen In

SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6

Intended Fix Version


Fixed In

Paris Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-10-25 14:54:26