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Description

Build information:
Paris Patch 1

Issue Description:
Whenever we start the conversation, there is additional padding in the chat window.

Steps to Reproduce

1. Login to Paris instance
2. Go to the portal
https://InstanceName.service-now.com/sp
3. Click on the Chat icon at the bottom right
4. Type 'Hello'

Expected behavior: There is additional padding before the text hello.

Actual behavior: There should not be additional padding before the text hello.

I have attached the screenshot and screen recording for your reference.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1440264

Seen In

Paris Patch 1

Intended Fix Version

Quebec

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-11-05 18:14:57
Published:2020-10-20