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Description

By default, the base instance Windows OS - Servers pattern and windows OS- Desktops returns the baseboard serial number. But in some cases, the user might want to use the BIOS serial number for the CI instead.

Steps to Reproduce

Run Discovery on windows server using patterns.

The main CI's serial number field will have the baseboard serial used, instead of BIOS serial number, which will be incompatible with what other plugins that populate the CMDB are doing, such as SCCM.

This is seen in Paris instances that already have the fixes for PRB1371559 and PRB1393772.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.


Related Problem: PRB1436659

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - PAR - Performance Analytics Content Pack for Service Portal - v1.0
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - VR - Qualys - New York 2019 Q3
SR - VR - Shodan Exploit - New York 2019 Q3
SR - VR - Solution Management Madrid Q2
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Intended Fix Version

Quebec

Fixed In

Paris Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-11-18 17:23:30
Published:2020-10-15