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Description

After upgraded instance to Orlando patch 4, When a request is submitted via esc portal and if an attachment is attached to the request. post submission the attachment is deleted from the sys_attachment table.

Release or Environment

Orlando Patch 4

Cause

The issue is because of custom ACL which is not allowing attachment for hr_case table records.

Resolution

To resolve the issue:

  1. Modifying the custom ACL, for the new requests.
  2. Post that, Attachments will be populated for HR cases

Article Information

Last Updated:2020-11-12 01:04:29
Published:2020-11-12