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How to modify the From address from an Email client - Support and Troubleshooting
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  • How to modify the From address from an Email client
KB0861765

How to modify the From address from an Email client


3429 Views Last updated : Jul 3, 2025 public Copy Permalink
KB Summary by Now Assist

Summary

This KB describes you on setting up FROM address and Label using email client without modifying the email accounts

Instructions

  • Create an email client with required inputs from the table "sys_email_client_template"
  • From the template you can add Sender Configuration
  • Values can be added in multiple ways as shown below

 

Email client template

 

Related Links

If you wanted to add the "From" globally for all outbound emails, you can modify the email from the SMTP account and for the label, you can update from the property "glide.email.username"with a required one. 

See also https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815999


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