Notifications

16 views

Description

Activity log "Field Changes" is not showing in alphabetical order.

Steps to Reproduce

1. Login to Madrid / NewYork instance
2. Go to Incident table
https://InstaceName.service-now.com/nav_to.do?uri=%2Fincident_list.do
3.Open any record
4.Go to "Context Menu" > Configure > Form Layout
5.Go to "Create new field" and fill in below details
Name: This field to test the really big field name to check the issue true false
Type : "True/False"
6. Click "Add"
7. Click "Save"
8. Go to "Activity Filter"
9. Scroll down and click on "Configure Available Field"
10. Select all the fields in the "Available" and move it to "Selected"
11. Click on "Save"
12. Go to incident list
https://InstaceName.service-now.com/nav_to.do?uri=%2Fincident_list.do
9. Click on "New"
10. Fill in the mandatory field (You can fill any value in the mandatory field)
11. Select "This field to test the really big field name to check the issue true false" field
12. Click on "Submit"

In the Activities, you can see the first "Field changes" post and it should list all the fields in the alphabetical order but we can see that the field "This field to test the really big field name to check the issue true false" is showing in top two and the alphabetical order is not followed.

Actual behaviour: "This field to test the really big field name to check the issue true false" field is showing on top although it starts with Letter "T".

Expected Behavior: "Field Changes" post should show "This field to test the really big field name to check the issue true false" field as per the alphabetical order.

ie verify the fields shown in the Activity Formatter are in alphabetical order by the label

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1372622

Seen In

There is no data to report.

Fixed In

Paris

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-10-12 21:18:02
Published:2020-10-13