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Description

When we use list filter for a field that is using auto numbering (e.g. = javascript:global.getNextObjNumberPadded()); for example: cmdb_ci_business_app - Number field; and then click New, we prefill the field's value with list filter's value. 
This is fine for normally editable fields like Company or Caller, but we should respect the form settings for non-editable fields like Number.

Steps to Reproduce

  1. Go to cmdb_ci_business_app table in list view.
  2. Filter the Number field using right-click and show matching.
  3. After the list is refreshed, click the New button.
  4. Observe that the Number field is prefilled with the same number/string you selected.
  5. This field should use the next sequence unique number/string instead of the prefilled value from step 4.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

If you can not wait until then, you can add attributes: "ignore_filter_on_new=true" in the sys_dictionary record of that Number field. 


Related Problem: PRB1431792

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3

Intended Fix Version

Quebec

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Associated Community Threads

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Article Information

Last Updated:2020-10-12 06:36:35
Published:2020-10-12