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Description

From the Change Request related list of a problem record, the problem admin user cannot add change records.

Release or Environment

All

Cause

Write ACLs on the change record prevent the problem admin from being able to update the 'parent' field of the Change Request records.

Resolution

Create a write ACL for change_request.parent and add the problem_admin role.

Article Information

Last Updated:2020-10-12 05:00:20
Published:2020-10-12