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Problem Admin cannot add a Change Request via related list - Support and Troubleshooting
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  • Problem Admin cannot add a Change Request via related list
KB0861628

Problem Admin cannot add a Change Request via related list


457 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

From the Change Request related list of a problem record, the problem admin user cannot add change records.

Release

All

Cause

Write ACLs on the change record prevent the problem admin from being able to update the 'parent' field of the Change Request records.

Resolution

Create a write ACL for change_request.parent and add the problem_admin role.


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