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Templates are not applied on a field that is dependent on another dependent field in Paris - Known Error
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  • Templates are not applied on a field that is dependent on another dependent field in Paris
KB0861624

Templates are not applied on a field that is dependent on another dependent field in Paris


2393 Views Last updated : Aug 10, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Templates are not applied on a field that is dependent on another dependent field in Paris

Steps to Reproduce

1. Connect to a Paris Patch 1 instance.
2. Navigate to the incident.do form
3. Create a new Choice field, 'SubSubcategory', that is dependent on the selected value of the out of box (OOB) 'Subcategory' field.
4. Define appropriate sys_choice records for the 'SubSubcategory' field that are dependent on values selectable for the 'Subcategory' field.
5. Test that it is functioning as expected for the 'SubSubcategory' field in the incident.do form.
6. Create a new Template for the incident table that sets the 'Category', 'Subcategory' and the new 'SubSubcategory' fields.

You will find that the 'SubSubcategory' field does not populate when applying the template, even though when viewing the details of the template application it suggests it is.


This does not happen in Orlando Patch 7, where the 'SubSubcategory' field is found to be correctly populated.

Workaround

There is no workaround for this behaviour.


Related Problem: PRB1435575

Potentially Seen In

There is no data to report.

Fixed In

Paris Patch 1 Hot Fix 6
Paris Patch 3
Quebec

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