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Description

Templates are not applied on a field that is dependent on another dependent field in Paris

Steps to Reproduce

1. Connect to a Paris Patch 1 instance.
2. Navigate to the incident.do form
3. Create a new Choice field, 'SubSubcategory', that is dependent on the selected value of the out of box (OOB) 'Subcategory' field.
4. Define appropriate sys_choice records for the 'SubSubcategory' field that are dependent on values selectable for the 'Subcategory' field.
5. Test that it is functioning as expected for the 'SubSubcategory' field in the incident.do form.
6. Create a new Template for the incident table that sets the 'Category', 'Subcategory' and the new 'SubSubcategory' fields.

You will find that the 'SubSubcategory' field does not populate when applying the template, even though when viewing the details of the template application it suggests it is.


This does not happen in Orlando Patch 7, where the 'SubSubcategory' field is found to be correctly populated.

Workaround

There is no workaround for this behaviour.


Related Problem: PRB1435575

Seen In

Paris Patch 1
Paris Patch 1 Hot Fix 3
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITBM - Agile 2.0 Dashboards v1.0
SR - ITBM - Scrum Dashboards Common v1.0.2
SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version

Paris Patch 1 Hot Fix 6
Paris Patch 3
Quebec

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-10-23 17:03:53
Published:2020-10-12